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ReportI tried to configure 3rd party web app in MS Dynamics 365 via Channel Integration Framework version 2.0 (CIF V2.0). As we know CIF V2.0 works only in Customer Service workspace and Omnichannel for Customer Service apps.
I followed this guide to setup the 3rd party web app link
I followed this guide to setup the 3rd party web app link
Case1: when call rings we call the searchAndOpenRecords API to search and screen pop the record in front of agent. it works fine in Omnichannel for Customer Service .
Case2: when call rings we call the searchAndOpenRecords API to search and screen pop the record in front of agent in Customer Service workspace . It return the error {/message/:/Sender domain is not a recognised or is invalid and hence the message cant be processed/} and same response for all Miscellaneous methods in this app.
Note: configuration is same for both apps as followed in above link .
Link for searchAndOpenRecords api.
In the above screenshot I tried to add Trusted Domain and Channel URL with different combinations of URL as given below
- The channel URL is in the format: <domain_url>?base=<crm_base_url>
- https://widget.domain.com?ucilib=https://crmorg.crm.dynamics.com/webresources/Widget/msdyn_ciLibrary.js
- https://widget.domain.com
but it did not resolve my problem.
Your response would be highly appreciated. Thanks in Advance.
Jazeb Sheraz
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