Hello community,
I have switched on the one-click unsub feature and tried testing it out using a contact who was part of a real-time journey.
After I unsubbed the contact within gmail, I do see the contacts' 'Bulk Email' status updating to 'Do Not Allow' within CRM.
However, I do not see their email/contact point being captured in the Consent Center within the Real-time journeys app. Is this normal?
From the documentation, it seems I should be seeing this contact within the Consent centre https://learn.microsoft.com/en-us/dynamics365/customer-insights/journeys/one-click-unsubscribe#:~:text=How%20to%20identify,One%2Dclick%20unsubscribe%E2%80%9D
Or am I mistaken?
Thanks in advance!! Cheers :)
Thanks in advance!! Cheers :)
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