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How to set response timer to IVR bot?

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Posted on by JayeshAC
 
Hello Experts,
 
I have created a IVR bot in Omnichannel-Dynamics 365. This bot requests the user to enter the option like, press 1 for sales, press 2 for service, press 3 for support. 
 
How can i ask the same question again for 3 times if user didnt respond in 10 seconds?
 
Please check the below bot topic:
 
 
Thanks for your help in advance.
 
Regards,
Jay
Categories:
Omnichannel
  • Suggested answer
    PerezAguiar Profile Picture
    PerezAguiar on at
    How to set response timer to IVR bot?
    Hey
     
    I haven't seen this in regular Copilot.  Instead, in Bot Framework Composer.  You can read more on https://learn.microsoft.com/en-us/composer/concept-speech?tabs=v2x.  Basically, there's some code that will put wait times and repeat the message.
     
    Regards,
    ******
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