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Dynamics 365 Community / Forums / Customer Service forum / Reminder to add attach...
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Reminder to add attachment in email - but signature is detected as well

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Posted on by Community member
Hi there,
 
In the recent release, Dynamics add on an email reminder feature when there might be missing attachment, which is good.
However, noticing different behaviors compare to outlook that even the /attached/ wording in the signature is detected which brings unnecessary clicks for every email.
 
In outlook, as long as the wording is not in the body (in signature), no reminder pops up.
 
Any idea how to solve this? 
Categories:
Case Management
  • Community member Profile Picture
    Community member on at
    Reminder to add attachment in email - but signature is detected as well
    Dear Dengliang Li,
     
    Thank you so much for your fast reply. 
     
    Please find the screenshot of the reminder message.
    Is it because you have the attachment in place hence no reminder?
    The reminder shows up only when there's no attachment but system thought user might miss it out from the keywords detected
     
    This was from the recent release I think
     
  • Dengliang Li Profile Picture
    Dengliang Li Microsoft Employee on at
    Reminder to add attachment in email - but signature is detected as well
    Hi,
     
    I did not find the Email Reminder feature you mentioned.
    I added a signature to the email that included the word attached and didn't see the reminder.
     
    Best Regards,
    Dengliang Li

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