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Save Co-pilot conversation History

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Posted on by Sohom Ghorai

Hi ! I am developing a Co-pilot and one of my requirement is to Store Complete conversation with Co-pilot . Can anyone help me out on this ? How can I achieve this ?

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Case Management

Omnichannel

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Nishant Rana Microsoft Employee on at

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Save Co-pilot conversation History

Check for more details -

https://learn.microsoft.com/en-us/dynamics365/customer-service/develop/download-copilot-transcript-data
Dengliang Li Microsoft Employee on at

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Save Co-pilot conversation History

Hi,

Has the issue been solved?
Have there been any updates? Please feel free to ask me if you have any questions!
If it has been resolved, can you mark the response as an answer?
Verified answer

Dengliang Li Microsoft Employee on at

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Save Co-pilot conversation History

Hi,

Copilot conversation history is saved as Json in the Transcript Data file column of the Copilot Transcript Data entity.

If my answer was helpful, please click Like, and if it solved your problem, please mark it as verified to help other community members find more.
If you have further questions, please feel free to contact me .

Best Regards,
Dengliang Li