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The packing slip has issue but require to cancel, but the correct & cancel button is grey out which this has not invoice yet, why? Any other way to reverse?
Can this an issue that is related to your user rights?
Do other users see an active correction button?
1) I have admin right.
2) Others user cannot see also.
Thank you for this update.
What is the status of this PO?
I would expect that it is invoiced; at least partially for the packing slip selected.
Can you double check that?
It is SO not PO, it is still open order.Yes, it is partially invoiced, there's two packing slip still haven't invoice.
Do you mean that partially invoiced cannot be reverse? One of the packing slip is wrongly picked, what should I do to return the goods to inventory?
I double checked this in my demo machine but did not experience the same.
Can you check that something from the packing slips that cannot corrected have been included in an invoice?
I would expect that something has already been invoiced from that packing slip.
The highlighted two items did not invoice, now I wanted to do return, what should I do?
Good Morning FuHu,
You can always do a 'manual' return by entering a negative line in your SO.
The button that is not available would do the same and post a negative correction but automatically.
So, you have to do it yourself instead of getting the line created automatically.
Please test this first in your demo/test environment if you have not done this before and carefully check the voucher created.
Once you are confident that everything looks good, you can do that in your live environment.
Found out that it is not a normal partially invoiced, it is a partially project invoiced, so can I do return?
Returns are in general always possible; yet they are not always supported by an automated correction/cancellation function but require you to enter the corrections manually.
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