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I have created a purchase order and use change management for the PO approval.
When the user submits the PO the status turns into In Review, but then the workflow never moves forward to the approver so we decided to recall the PO which should turn back the PO status to Draft. But it got stuck. The PO status is still in In Review even though we have recall the PO. Any idea how to re run the workflow? We have restarted the AOS but the issue keeps coming back for other PO. Thank you!
Hello, have you checked the status of the related workflow on the workflow history form? You may recall there the workflow if it has not happened.
Can you check if the workflow processing job is running correctly? This batch job is taking care of assigning the workflow to a person, but also reset the status in case of recalling an instance.
Do all other PO approval workflows run as usual?
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