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Customer Voice forum

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Customer Voice forum Cloud flow to receive Customer Voice survey responses

Posted on by Roland West

Hi, As I just started to work with D365 and Customer Voice, I was wondering is there a way to create a cloud flow where I can get survey responses and send them as an email to case owners and related people? BR, Roland

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Customer Voice forum anonymous customer details.

Posted on by ContactFirstName6...

Hi there, my business had organised a lucky draw based on a customer survey. unlucky for me when I was sending the survey, mistakenly I had anonymous ...

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Customer Voice forum Using CV for NPS - "re-surveying" is a standard principle, has anyone encountered and overcome this scenario?

Posted on by Nmck

We will have an automated recurring journey, the journey sends an email, then looks one week later if a survey response has been submitted, if not, it will send a reminder email.  So we anticipated that the platform is looking across the memb...

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Customer Voice forum Does Customer Voice store responders IP Address?

Posted on by Alice Fisher

When someone submits answers to a Customer Voice survey, does Customer Voice log the responders IP address? Need to know due to GDPR reasons. The survey is set up for anonymous responses.

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Customer Voice forum Customer Voice External File Upload

Posted on by Drew

Hi everyone, I see in the 2022 Wave 2 release that this feature was planned for release, with preview availability in Oct 22 but no date yet for General Availability.  Does anyone have any knowledge on when this feature will be generally avai...

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Customer Voice forum Clear survey responses

Posted on by jnel

How do I clear survey responses.

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Customer Voice forum Customer voice using power automate flow

Posted on by Tushar Jadhav

can anyone please help me to do this using Power Automate Flow?When a new case has been created, send an email notification to all agents.When a case ...

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Customer Voice forum Remove text in English on the Subject Line

Posted on by Marion

Hi gurus,  Please i want to remove the English text subject line -  /please fill the survey/  The survey language is in ...

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Customer Voice forum impossible to export data from dataverse

Posted on by kuku

I keep on getting this error message from a powerapps dataflow that was able uo to recently to export data Error Code: Mashup Exception Error, Error Details: Couldn't refresh the entity because of an issue with the mashup document MashupExcept...

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Customer Voice forum Block Users from Sending Surveys

Posted on by NZ_James

Hello I am trying to block Dynamics 365 users who have access to Customer Voice from sending surveys.  I am happy for users to create survey...

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