Dynamics 365 Community / Forums / Customer Insights - Journeys forum

Customer Insights - Journeys forum

Get help from experts and peers in forums.

Join a discussion

Topic
Replies
Suggested answer
Customer Insights - Journeys forum Real-time marketing customer journey: email open and specific email link

Posted on by Lauren24

Hi! I am currently building out a customer journey and have run into a specific issue regarding the if/then (email open/specific email link click) element. I would like to send an email to a customer, and then from this email create an if/then bra...

ReplyReply
ShareShare
ReportReport
11
Replies
Suggested answer
Customer Insights - Journeys forum Get Real-time journey data in PowerBI

Posted on by ContactFirstName6...

I am able to access Outbound Marketing data in PowerBI using Dataverse and Azure Storage Blobs. Can I also access Real Time Marketing data from PowerB...

ReplyReply
ShareShare
ReportReport
4
Replies
Answered
Customer Insights - Journeys forum Challenges with Microsoft Naming Conventions: Contact Point Consent and Beyond

Posted on by tomo_m

Hello Community,I'm reaching out to discuss an issue I've encountered while working with Power Automate Flow, particularly when dealing with Dynamics ...

ReplyReply
ShareShare
ReportReport
1
Replies
Suggested answer
Customer Insights - Journeys forum What is the entity/table where SMS records are stored

Posted on by ContactFirstName6...

We have enabled twilio integration to send SMS. It is working as expected. We want to migrate existing SMS records sent via third party application in...

ReplyReply
ShareShare
ReportReport
1
Replies
Answered
Customer Insights - Journeys forum How to email an event registrant unique QR Code for check-in?

Posted on by jnicophene

Hello! I created an email to send to contacts who registered for an event. After the contact has registered, my RTM journey will send them anothe...

ReplyReply
ShareShare
ReportReport
6
Replies
Suggested answer
Customer Insights - Journeys forum Use Form answers in Real Time journeys

Posted on by ContactFirstName6...

Hi, We are transitionning from a competitor automation tool to Customer Insights,I find it extremely hard to use forms and journeys. I face two p...

ReplyReply
ShareShare
ReportReport
3
Replies
Suggested answer
Customer Insights - Journeys forum Alternate exit in real time journey with "registration cancelled" trigger throws error message

Posted on by jaa

Hi everyoneI have been using the 'Cancelled Registration' trigger as an alternate exit for a real-time journey for some time now, but all of a sudden ...

ReplyReply
ShareShare
ReportReport
4
Replies
Unanswered
Customer Insights - Journeys forum Missing Social Media in Customer Insights Journeys

Posted on by Paul Adams

Unfortunately, it seems that Social Media (posting) is no longer included when installing Real-time Marketing or the new Customer Insights Journey. Is...

ReplyReply
ShareShare
ReportReport
2
Replies
Suggested answer
Customer Insights - Journeys forum "Inactivity" segment

Posted on by JillianM

I'm coming from a HubSpot background so apologies if this has been asked. Is there a way to create a dynamic /inactivity/ segment in Customer Insights...

ReplyReply
ShareShare
ReportReport
3
Replies
Unanswered
Customer Insights - Journeys forum I need access to a test environmemnt

Posted on by ContactFirstName6...

Good day,I need to access a test environment for Customer Insights where I can practise.I already used the free trial years ago. can you help me?...

ReplyReply
ShareShare
ReportReport
3
Replies

Helpful resources

Featured topics

Getting started

Known community website issues

Upcoming community website features

Product updates

Dynamics 365 release plans