Hi!
I am currently building out a customer journey and have run into a specific issue regarding the if/then (email open/specific email link click) element. I would like to send an email to a customer, and then from this email create an if/then branch specified to email open. From there, if the customer opens the email I would like to add an element to then determine whether a specific email link was clicked on or not. The issue I'm encountering is that it does not seem to be possible to add an if/then branch for email open and then follow with an if/then for specific email link on the yes branch as it does not directly follow the email. Is there a work around or solution to being able to use these features consecutively?
Hi partner,
It is available to add an if/then branch for email open and then follow with an if/then for specific email link on the yes branch.
Here is a simple customer journey:
There is no error when we go live the customer journey.
If you have any questions, you can also reply to let us know. Thank you!
Best Regards,
Sayen Zhang
Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.
Hi thanks for the answer! I am in real-time marketing though and not outbound, is there a way to make this possible in real-time?
HI Lauren
We are encountering the same issue. Did you manage to find a solution?
Sorry for my late.
If you want to create an if/then branch for email open and then follow with an if/then for specific email link on the yes branch, you can create a real-time journey based on segment.
Here is a simple demo:
You can also refer to this link: Create a segment-based journey (Dynamics 365 Marketing) | Microsoft Learn
HI Sayen
Thanks for the feedback. I have tried that but still have no option to use Email Link opened. In the second branch i can only select a trigger
Can you elaborate further please?
Brad
Hi Brad,
Yes, we need to select a trigger to trigger the event that the email link is opened.
We can also set conditions for the trigger under Wait for.
Hi Sayen
Would this be a custom trigger that needs to be created for the email link opened? I dont see the out of the box trigger for email link clicked?
Thanks for the feedback! If I do create a custom trigger as shown above, will this trigger only work for one specific email link clicked and therefore I would need to create a new trigger every time for different email links?
Yes, this is a custom trigger. We don't need to create a new trigger every time for different email links.
Here is a reference link: learn.microsoft.com/.../real-time-marketing-custom-triggers
Under review
Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.
We are honored to recognize Mansi Soni as our August 2025 Community…
A new season of Super Users has arrived, and we are so grateful for…
These are the community rock stars!
Stay up to date on forum activity by subscribing.
