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142Hi all,
We're experiencing a strange issue in our Dynamics 365 Sales environment. Recently, the Rich Text Editor toolbar started appearing on email activities in the Timeline, even though these emails are read-only.
This was not the case before — the RTE panel used to be completely hidden for read-only emails. Now it appears for all users, across all forms and entities, but the toolbar doesn't work (since the record isn't editable).
This appears to be a UI bug or regression introduced by a recent update, possibly related to the Timeline control or platform changes. We've confirmed:
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It occurs across all entities (e.g., Contact, Opportunity, etc.).
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It affects all users
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No recent customizations were made on our side
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The email records are not editable, yet the toolbar still renders
I've attached a screenshot to show how the editor appears on a read-only email.
Has anyone else seen this behavior recently? Is this a known issue or tied to a specific update?
Thanks in advance!
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