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Service | Customer Service, Contact Center, Fie...
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Case Quick Create Form is not displaying

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Hi, I have a Quick Create form for Case records but when I go via a subgrid and click New Case it loads the case Main form
 
The Quick Create form is included in the app and in form settings is first in the order, the table is enabled in "leverage quick create form if available". As far as I understand, there are no security roles to set for quick create forms. I have removed and readded Case from the site map navigation. 
 
Live Monitor for Form Selector shows
 
"Step 4.1: Retrieve the form id from URL parameter or programmatic input. Result: the form id --- is provided and it will take precedence over MRU (most recently used) form.",
(next steps were skipped)
 
"Step 4.5: Final validation of the form id. Result: form id --- is not accessible to current user due to security or App Module settings. The specific reason can be found in previous steps (you can search for the form id). Default system form is retrieved instead as a backup:
 
Can you help, why isn't the correct form displaying?
 

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