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ReportI have recently implemented Teams Phone Extensibility for the first time for a new customer.
We are now in acceptance phase, and apparently the customer service employees are now unable to make outbound calls from Customer Service Workspace stating an error "Voice calls are not enabled for your account. Please contact your administrator to enable Teams Enterprise Voice."
So - for inbound calls using in the Customer Service Workspace using Dynamics 365 Contact Center through Teams Phone Extensibility, customer service employees don't need a Teams Phone System license, but for outbound calls they do?
We are now in acceptance phase, and apparently the customer service employees are now unable to make outbound calls from Customer Service Workspace stating an error "Voice calls are not enabled for your account. Please contact your administrator to enable Teams Enterprise Voice."
So - for inbound calls using in the Customer Service Workspace using Dynamics 365 Contact Center through Teams Phone Extensibility, customer service employees don't need a Teams Phone System license, but for outbound calls they do?
I can't find any relating documentation in the Learn nor Documentation platforms.
This is a pretty significant change as this impacts licensing costs quite a bit - so important to factor in if this is the case.
Gratitude to any able to provide insight!
This is a pretty significant change as this impacts licensing costs quite a bit - so important to factor in if this is the case.
Gratitude to any able to provide insight!
Kind regards
Kilian Tyncke
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