Supply chain | Supply Chain Management, Commerce

issue Credit memo

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Posted on by Abdelrahman sherif17

I am trying to issue a credit memo on d365 F&O POS

I selected a transaction to return then i clicked on the button that i have configured "Issue credit memo"

but the below error appears

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Dynamics 365 Commerce

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Laurens vd Tang Super User 2025 Season 2 on at

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issue Credit memo

Good day,

What do you mean with 'Configured'? Is it an extension/customization?

Best regards,

Laurens van der Tang

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S Gopi Krishna on at

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issue Credit memo

Make sure the button action is set as 'Issue credit memo'. Also, probably the payment method is not attached to the retail store channel in HQ. Refer the below doc for more details on the setup.

https://community.dynamics.com/blogs/post/?postid=10007dab-e41d-4001-886d-002c26e7e33f#:~:text=Go%20to%20MPOS%2FShow%20journal,and%20transaction%20will%20be%20posted.

Please make sure that POS is in online mode to utilize the feature.

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Abdelrahman sherif17 on at

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issue Credit memo

Hi @S Gopi Krishna

Yes, the button action is issue credit memo and also the payment method is attached to retail store .
i followed the doc you sent and there is nothing missing at my configuration.

this issue happens on two different environments and occurs at the store commerce and CPOS too.

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Abdelrahman sherif17 on at

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issue Credit memo

Hi ivdtang,

I meant the setup of the payment method, there is no extension/customization.

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Shafeeque P. Moderator on at

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issue Credit memo

If you have all configs checked, just verify the Channel Return Policy. Make sure that the credit memo is listed as a valid return tender type. The error message is usually different, but worth a try. Also try a 9999 full sync as your configuration seems to be all good.

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