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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Unified profile to Con...
Customer experience | Sales, Customer Insights,...
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Unified profile to Contact sync

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Posted on by Community member
Is it possible to export the unified profiles that have been created in Customer Insights-Data to Customer Insights-Journeys?
I have done all the necessary connections, however the customer profiles that I have in Data are not syncing against the contacts records in Journeys.
Thanks for any help!
  • Suggested answer
    RudyZhang Profile Picture
    RudyZhang Microsoft Employee on at
    Unified profile to Contact sync
    Hi,
     
    According to the official documentation, you can export data, segments, profiles, etc. Please refer to the official documentation in the link below.
    https://learn.microsoft.com/en-us/dynamics365/customer-insights/data/export-destinations#export-types
     
    Note that this feature is currently a preview feature, preview features are not available for production use and may have restricted functionality.
     
    The following document mentions the way to use unified customer profiles in Dynamics 365 Customer Insights - Journeys, you can check if there is any error through this document.
    https://learn.microsoft.com/en-us/dynamics365/customer-insights/data/marketing-get-started
     
    Additionally, if you believe that this issue has severely impacted your business, we recommend contacting Microsoft Technical Support using the link below.
    https://admin.powerplatform.microsoft.com/support
     
     
    I hope my answer is helpful to you! If you have any other questions, please feel free to contact me.
     
    Best Regards,
    Rudy Zhang

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