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ReportHello,
I am working on a customer service portal using Power Pages, where customers can create, modify, and view their case history. Currently, on the "My Cases" page, there is a list of cases that customers can open using the "View Details" action. I have linked the "TimelineWallControl" basic form to this action so that customers can see emails, activities related to their case, and access their case history.
However, when I test the portal and try to open the timeline, an error appears, and no activities or tasks seem to be associated with the case. Despite this, when I open the same case in the Customer Service Hub, the timeline displays correctly, showing all related tasks and emails.
I have already set up the necessary table permissions in the portal, ensuring global access for cases, emails, notes, and tasks. I am Dynamics 365 admin in my environment so I guess I have all the security roles to access this kind of data. At this point, I’m unsure how to resolve the issue. Do you have any suggestions on what might be causing this problem?
Thank you for your help!
Best regards.
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