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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Issues Publishing Prod...
Customer experience | Sales, Customer Insights,...
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Issues Publishing Products

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Posted on by Jellew
We get an error when trying to Publish a product.
 
We have a hierarchy as shown below:
  • Product Type
    • Product
      • Sub Product 
It's only on the last /level/ we have the issue.
We can publish the above /levels/.
 
All the Product Properties are state /Active/. 
  • Suggested answer
    InFlowEncer89 Profile Picture
    InFlowEncer89 on at
    Issues Publishing Products
    Have you checked the "product properties" against the parent product? I think its complaining there are some associated deactivated "property" records to the parent product. 
  • Suggested answer
    Inogic Profile Picture
    Inogic on at
    Issues Publishing Products
    Hi,
     
    The error message from your screenshot says "Parent Product can only be active, deleted or null". So please check if the parent product selected in your product(which you are trying to publish)is active or not.  If its inactive, either activate it or change the parent product and then try to publish again.
     
    Hope this helps.
     
    If this helped, kindly please mark this answer as verified as it will help others too who might have same query as yours.

    Thanks!

    Inogic Professional Services

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    Power Platform/Dynamics 365 CRM

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  • Suggested answer
    RudyZhang Profile Picture
    RudyZhang Microsoft Employee on at
    Issues Publishing Products
    Hi,
     
    Based on the information you provided, we performed the following tests, but unfortunately, we were unable to reproduce your error.

    In addition, according to the search results the error code "0x80040216" is an error that usually indicates an unexpected error. We also searched for information about this error code but did not find a solution to your problem.
     
    Would you be willing to provide more information about your problem? For example, a picture, etc. This will help us to better pinpoint the cause of the problem and suggest a more effective solution.
     
    If your issue is affecting your business, we recommend that you use the link below to seek technical support from Microsoft.
    https://admin.powerplatform.microsoft.com/support
     
     
     
     
    I hope my answer is helpful to you! If you have any other questions, please feel free to contact me.
     
    Best Regards,
    Rudy Zhang

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