Dynamics 365 Remote assist login

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Posted on by KS-22040758-0

Hi All,

We have Android devices configured with Micorsoft Endpoint Manager- Shared Devices mode. We are able to install and use all microsoft apps but for some reason Dynamics 365 Remote Assist app is stuck on "just a moment" screen. The app is installed and prompting for a sign in option. As soon as any user click's on sign in, it goes to "Just a moment" screen with 4 dots pulsing at the bottom. We can't past this screen.

If we use Vanilla android device or personal device then it works fine. Seems like an authentication issue when device is configured in the shared device mode. Anyone manage to get the app working in the Shared device mode?

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Mobile Application

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KS-22040758-0 4 on at

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Dynamics 365 Remote assist login

Hi Haig Liu,

Thanks for your response, the article you have mentioned is for the Hololens2 but I am trying to use Remote Assist on an Android phone (12.0) in the Shared device mode
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Haig Liu Microsoft Employee on at

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RE: Dynamics 365 Remote assist login

Hi KS30,

The following documents may help you:

https://learn.microsoft.com/en-us/hololens/hololens2-deploying-remote-assist-using-shared-identity