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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Dynamics 365 Remote as...
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Dynamics 365 Remote assist login

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Posted on by KS-22040758-0

Hi All, 

We have Android devices configured with Micorsoft Endpoint Manager- Shared Devices mode. We are able to install and use all microsoft apps but for some reason Dynamics 365 Remote Assist app is stuck on "just a moment" screen. The app is installed and prompting for a sign in option. As soon as any user click's on sign in, it goes to "Just a moment" screen with 4 dots pulsing at the bottom. We can't past this screen.

If we use Vanilla android device  or personal device then it works fine. Seems like an authentication issue  when device is configured in the shared device mode.  Anyone manage to get the app working in the Shared device mode?

  • KS-22040758-0 Profile Picture
    KS-22040758-0 on at
    Dynamics 365 Remote assist login
    Hi  Haig Liu,
     
    Thanks for your response, the article you have mentioned is for the Hololens2 but I am trying to use Remote Assist on an Android phone (12.0) in the Shared device mode
  • Suggested answer
    Haig Liu Profile Picture
    Haig Liu Microsoft Employee on at
    RE: Dynamics 365 Remote assist login

    Hi KS30,

    The following documents may help you:

    https://learn.microsoft.com/en-us/hololens/hololens2-deploying-remote-assist-using-shared-identity

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