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Intelligent Order Management forum

Orchestration Step Stuck

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The orchestration flows are stuck at Processing. Please guide.

  • CU31051037-0 Profile Picture
    CU31051037-0 4 on at
    Orchestration Step Stuck
    We have seen a similar issue. The orchestration steps will be stuck in processing mode if the state transition is not correctly setup. The flow will retry, and the result will be Failed after a long time.
  • RayBennett Profile Picture
    RayBennett on at
    RE: Orchestration Step Stuck

    Is this on the Trial?

    Typically we see this with permission issues where one user created the orchestration journey that is part of a different organization, and the user running the journey is not part of that same organization.

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