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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Attached knowledge bas...
Service | Customer Service, Contact Center, Fie...
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Attached knowledge base article in emails are placed at the bottom

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Posted on by Pernilla B
Hi, 
 
when our customer service responds to emails, the knowledge base article is attached at the bottom of the email, and not at the top.
This makes more work to copy and paste the article. Normally, the answers should always be in the top of an email because it´s the latest answer.
 
Do you have any suggestions?
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Dynamics 365 Customer Service
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