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Dynamics NEV keep crashing new system running Windows 11, compatible with ARM64

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Posted on by DC-30051639-0

Faulting application name: Microsoft.Dynamics.Nav.Client.exe, version: 9.0.44365.0, time stamp: 0x5679c09b
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0x80131623
Fault offset: 0x1517c2e1
Faulting process id: 0x0x3614
Faulting application start time: 0x0x1DBD64E3406D516
Faulting application path: C:\Users\Patrick.Chan\AppData\Local\Apps\2.0\O1GR9B7A.Y3E\1EYHOY7N.M9W\prod.app_d58e274480afbfe9_0009.0000_30b10c0c436ea1e9\Microsoft.Dynamics.Nav.Client.exe
Faulting module path: unknown
Report Id: 45fdc4e4-d3b7-4181-ba4e-298f44ade17a
Faulting package full name:
Faulting package-relative application ID:

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Microsoft Dynamics NAV

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André Arnaud de Cal... Super User 2025 Season 2 on at

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Hi,

If I'm not mistaken, version 9.0.44365.0 is NAV 2013. Is that correct? At least, this is a very old version. You can download the system requirements guide where Windows 8 is mentioned as supported operating system. It might be the case that some runtime DLLs are missing or not compatible. Anyway, Microsoft does not support NAV 2013 anymore and is not testing for compatibility.

It is recommended to run a supported version of Dynamics which will the a current Business Central version.

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Ramesh Kumar Super User 2025 Season 2 on at

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I am not sure how much it will help but please do below check

.NET Framework issues — The 0x80131623 exception code often suggests an unhandled exception in managed code, possibly a corrupted .NET install or incompatible version.

Missing or Unloaded Module — The "Faulting module name: unknown" suggests something required by the NAV client wasn't properly loaded.

User Profile or Local Cache Issue — Sometimes NAV ClickOnce deployments cache corrupt user-specific data.

Thanks, Ramesh

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Sohail Ahmed Super User 2025 Season 2 on at

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adding more details: https://community.dynamics.com/forums/thread/details/?threadid=7a3887fa-743d-f011-b4cc-7c1e527f320c

If this helps, please mark it as the verified answer ✅

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Gerardo Rentería Ga... Most Valuable Professional on at

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Hi, good day
I hope this can help you, and give you some hints.

System Requirements for Microsoft Dynamics NAV 2016

NAV2016_Hardware_Guide.pdf

Best Regards
Gerardo

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YUN ZHU Super User 2025 Season 2 on at

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Apparently, the system requirements provided by my friend Gerardo do not include Windows 11 ARM64.

PS: https://www.tecman.co.uk/media/pdfs/dynamics-nav/dynamics-nav-2016/Microsoft_Dynamics_NAV_2016_-_System_Requirements.pdf
However, it is recommended to contact Microsoft directly so that you can receive the most accurate response.

Thanks.

ZHU

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