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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Marketing form - updat...
Customer experience | Sales, Customer Insights,...
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Marketing form - update matched contact with submitted data > No, Not matching a contact

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Posted on by ElineB
Hi, 
I have a marketingform with this setting set. So the contact should not be updated. Result is that the form is not matching any contact.  
 
If set back to yes, it is matching but of course also updating. 
Created already a complete new form, same behaviour, other environment, same behaviour. 
 
Strange thing: 
Event form with the same setting is matching the record, working as expected. 
 
Anyone an idea how to solve, what could be the issue? 
 
Thanks!
 
 
Categories:
Dynamics 365 Customer Insights - Journeys
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