web
You’re offline. This is a read only version of the page.
close
Skip to main content
Community site session details

Community site session details

Session Id :
Customer experience | Sales, Customer Insights,...
Answered

Call PowerAutomate from middle of a Customer journey

(1) ShareShare
ReportReport
Posted on by
Hi All,

Getting started with D365 customer insights Journey , I am in search of how would you call PowerAutomate flow to insert a record in database from in middle of a journey

To be more accurate:
1. Customer journey starts with new record created.
2. Sends email to contact that the record got created .
3. Then you will need to create/insert  a record in db(dataverse) about this new contact and some more attribute.(Call PowerAutomate flow)
 
How this can be done using power automate (Instant flow or automate flow) not sure and also how to pass attributes from email to database table?
 
Providing steps or any link will be much appreciated.

Thank you in advance,

Regards,
Sasi
 
I have the same question (0)
  • Verified answer
    PaulineKolde Profile Picture
    Moderator on at
    Call PowerAutomate from middle of a Customer journey
    Hi Sasi, 
     
    you can do this with a custom trigger, a journey and a powerautomate:
     
    1. Create trigger (here you can also add attributes with different data types to add)
     
    2. Create PowerAutomate (Use the trigger "When an action is performed) and add the next steps you need
     
    3. Create the journey (here you can pass on information to the attribute1 that you set in the powerautomate to the field where you need to have it) 
     
  • Sasi Bridzet Profile Picture
    on at
    Call PowerAutomate from middle of a Customer journey
    Thank you @paulineKolde

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Mansi Soni – Community Spotlight

We are honored to recognize Mansi Soni as our August 2025 Community…

Announcing our 2025 Season 2 Super Users!

A new season of Super Users has arrived, and we are so grateful for…

Congratulations to the July Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

Last 30 days Overall leaderboard

Product updates

Dynamics 365 release plans