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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Dynamics 365 V9 On-Pre...
Microsoft Dynamics CRM (Archived)

Dynamics 365 V9 On-Premise missing Sales App and Sales Hub – how did I manage to install

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Posted on by Kokulan 18,054

We have recently set up a V9 sandbox environment for one of our clients and the customer was really excited about using V9. But then they emailed asking they could not find the Sales Hub and asked us to install the sales hub. In this short post I am going to share how we managed to get the Sales App and Sales Hub on V9 On-Prem

We only had the Dynamics 365 – Custom and Service Hub apps listed in the My Apps area after the Dynamics 365 V9 Server install.

ScreenClip-_5B00_71_5D00_.png

If its Online, its easy to install the app or solution from Dynamics 365 Admin Centre or App Source. But for On-prem we do not have that luxury.

 The following link says the V9 for on-prem has the new Sales App and Hub so we definitely it will work but it’s just simply was not installed.

https://www.preact.co.uk/blog/microsoft-announces-dynamics-365-v9-on-premise-release

 

I then came across the following link that allowed me to download the Sales. I had to login using my work account to get to the Customer Source page but I’m sure this can be downloaded by other ways as well.  

https://mbs.microsoft.com/customersource/Global/365Enterprise/downloads/product-releases/365salesappdownloads

The page has the following details

ScreenClip-_5B00_64_5D00_.png

ScreenClip-_5B00_65_5D00_.png

And I downloaded the Dynamics 365 for Sales App v9.0.4.1310 and followed the installation steps and successfully installed the both modern Sales App and Sales Hub to D365 V9 On-Prem.

ScreenClip-_5B00_66_5D00_.pngScreenClip-_5B00_67_5D00_.png

ScreenClip-_5B00_68_5D00_.pngScreenClip-_5B00_69_5D00_.png

ScreenClip-_5B00_70_5D00_.png

And we finally got the Sales App and the Hub :)

ScreenClip-_5B00_73_5D00_.png

 And if you would like to know new features introduced in Dynamics 365 V9, please visit the following link

https://docs.microsoft.com/en-us/dynamics365/get-started/whats-new/customer-engagement/dynamics365-on-premises-features

And also if you would like to know about on-prem deployment, please follow the link below

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/on-premises/deploy-and-operate-dynamics-365-on-premises

Hope this helps someone

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  • Yiannis S Profile Picture
    Yiannis S 10 on at
    RE: Dynamics 365 V9 On-Premise missing Sales App and Sales Hub – how did I manage to install

    I get exactly the same in a test environment. User doing package installation is local admin &deployment admin. Even giving everyone full control to the registry HKLM (being test env) does not remove the error.

  • Escanor Profile Picture
    Escanor 5 on at
    RE: Dynamics 365 V9 On-Premise missing Sales App and Sales Hub – how did I manage to install

    Hello, i downloaded the solution and i tried to install it. but in the last part when its about to import the solution i get the error "Failed to load solution Dynamics 365 Sales Application, version 9.0.4.1310.

    I am trying to install it on a Dynamics 365 v 9.0.3 on premise server. I read the log and the errors are: Inner Exception Level 1 :

    ==OrganizationServiceFault Info=======================================================================================

    Error : System.TypeInitializationException: The type initializer for 'MS.Utility.EventTrace' threw an exception. ---> System.Security.SecurityException: Requested registry access is not allowed.

      at System.ThrowHelper.ThrowSecurityException(ExceptionResource resource)

      at Microsoft.Win32.RegistryKey.OpenSubKey(String name, Boolean writable)

      at Microsoft.Win32.Registry.GetValue(String keyName, String valueName, Object defaultValue)

      at MS.Utility.EventTrace.IsClassicETWRegistryEnabled()

      at MS.Utility.EventTrace..cctor()

      --- End of inner exception stack trace ---

    and 2nd error

    Inner Exception Level 2 :

    ==OrganizationServiceFault Info=======================================================================================

    Error : System.Security.SecurityException: Requested registry access is not allowed.

      at System.ThrowHelper.ThrowSecurityException(ExceptionResource resource)

      at Microsoft.Win32.RegistryKey.OpenSubKey(String name, Boolean writable)

      at Microsoft.Win32.Registry.GetValue(String keyName, String valueName, Object defaultValue)

      at MS.Utility.EventTrace.IsClassicETWRegistryEnabled()

      at MS.Utility.EventTrace..cctor()

    The Zone of the assembly that failed was:

    MyComputer: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #014BD87C

    and later on there is the:

    Message: msdyn_SalesApp - Importing solution threw and unforeseen exception

    Status: Failed to load solution Dynamics 365 Sales Application, version: 9.0.4.1310.

    The account executing the installation is administrator.. i don't know what i am missing

  • jgspitler Profile Picture
    jgspitler 342 on at
    RE: Dynamics 365 V9 On-Premise missing Sales App and Sales Hub – how did I manage to install

    Can you tell me how it took you to install and configured the Sales Hub for on-prem?

  • Nicksoft2012 Profile Picture
    Nicksoft2012 55 on at
    RE: Dynamics 365 V9 On-Premise missing Sales App and Sales Hub – how did I manage to install

    Kokulan ..great post. Quick question once we enable the Sales Hub - Service Hub, is there any way we can block the classic mode? so when users sign in into crm, it always brings the Unified Interface Mode for on-premise environment?

  • Kokulan Profile Picture
    Kokulan 18,054 on at
    RE: Dynamics 365 V9 On-Premise missing Sales App and Sales Hub – how did I manage to install

    Hi

    Customer Service Hub is part of the main installation, i did not have to download this seperate. What version of V9 you have installed?

  • Community Member Profile Picture
    Community Member 6,016 on at
    RE: Dynamics 365 V9 On-Premise missing Sales App and Sales Hub – how did I manage to install

    Hi,

    I am looking for downlaod link for Customer Service Hub through my partner account but it is not available? Can you please copy here if yiu have direct link ?

    Thanks

  • Kokulan Profile Picture
    Kokulan 18,054 on at
    RE: Dynamics 365 V9 On-Premise missing Sales App and Sales Hub – how did I manage to install

    Hi

    The download link is only available if you have a Customer Source login, meaning partner account.  You could try with your work account.   I used my work account to login and it allowed me to download.

    If you still don't get the link, i would suggest you raise a ticket with MS .

    Thanks

  • Community Member Profile Picture
    Community Member 6,016 on at
    RE: Dynamics 365 V9 On-Premise missing Sales App and Sales Hub – how did I manage to install

    Thanks for sharing.

    But it seems that the download link is unavailable now. Could you please send the exe file to me？ Thanks a lot.

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