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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Dynamics CRM 2016 Exce...
Microsoft Dynamics CRM (Archived)

Dynamics CRM 2016 Excel Import Issue

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Posted on by Community Member

Hi All,

My client is using Dynamics CRM 2016 version On-Premises. While importing appointments in CRM using excel, we are getting unexpected results. Some of the appointments (customized entity) are getting updated from the excel sheet which gets imported successfully in CRM, but few fields remain as they were earlier. Please note there are no failures or error message while import. What could have been probable reason behind it?

Any pointers will be helpful.

Thanks in advance.

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  • Arun Vinoth Profile Picture
    Arun Vinoth Moderator on at
    RE: Dynamics CRM 2016 Excel Import Issue

    Enable the audit and see what’s really going on. There may be plugins or workflows to reset it.

    Disable any plugins if you have on that entity update message, this will eliminate any business logic that maybe removing that value from target entity.

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