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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / "show Chart" button di...
Service | Customer Service, Contact Center, Fie...
Answered

"show Chart" button disappeared for some users in CRM Dynamics

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Posted on by AC-04030346-0
 
 
Hi, 
 
Could you please help how to restore "Show Chart" button, some users can see it but some not (it disappeared on 24th Feb). 
 
For the same app usage one user can see:
Meanwhile some cannot: 
 
We've tried the following but it's not on the list:
To enable and create charts in Microsoft Dynamics CRM, follow these steps:
  1. Navigate to Your Work Area:
    • Open Dynamics 365 and go to the relevant work area (e.g., Sales, Service, or Marketing).
  2. Open the Chart Designer:
    • On the right side, select the Charts pane.
    • In the Charts area, click on New Chart.
Categories:
Dynamics 365 Field Service
Dynamics 365 Product Visualize
Dynamics 365 Guides
  • Awais Jabbar Profile Picture
    Awais Jabbar 8 on at
    "show Chart" button disappeared for some users in CRM Dynamics
    It sounds like a permissions or customization issue within Dynamics 365. If some users can see the "Show Chart" button while others cannot, you may want to check the following:
    User Roles & Permissions – Ensure that affected users have the necessary security roles and privileges to view charts.
    Personalized Settings – Ask users to reset their personal views or try accessing the app from a different browser/incognito mode.
    System Customizations – If any recent updates or customizations were made, verify that the chart functionality wasn’t accidentally modified or disabled.
    Browser & Cache – Clear browser cache and check if the issue persists across different browsers/devices.
    Updates & Bugs – If the issue started on Feb 24, check if any system updates or changes were made around that time.
     
  • Jonas "Jones" Melgaard Profile Picture
    Jonas "Jones" Melgaard Super User 2025 Season 1 on at
    "show Chart" button disappeared for some users in CRM Dynamics
    Great find! It must be a new check mark, I didn't see it in my tenant. Microsoft must have gotten a lot of pushback for this.
     
    I'd say it's a way prettier solution than what I proposed, for the ones that might find this thread in the future.
  • Suggested answer
    PL-24031957-0 Profile Picture
    PL-24031957-0 on at
    "show Chart" button disappeared for some users in CRM Dynamics
    We recently had this same issue. Within the Power Platform Admin Center, our environment had the feature "Allow AI to generate charts to visualize the data in a view" set to Auto. I switched this to Off and the Show Chart button has been restored. You can read more about this feature here before deciding whether to enable or disable it: https://learn.microsoft.com/en-us/power-apps/user/visualize-data-in-copilot
     
  • Verified answer
    Jonas "Jones" Melgaard Profile Picture
    Jonas "Jones" Melgaard Super User 2025 Season 1 on at
    "show Chart" button disappeared for some users in CRM Dynamics
    Hi AC-04030346-0,
     
    We had a similar issue, it's due to a CoPilot setting in Edge.
    Solution is to either allow the use of page content, disable Copilot in browser or disable Copilot for the environment.
     
    Example without chart button (Copilot enabled, but without "Allow Copilot to use page content")
     
    Example with chart button (Copilot enabled, and with "Allow Copilot to use page content")
  • Suggested answer
    Holly Huffman Profile Picture
    Holly Huffman on at
    "show Chart" button disappeared for some users in CRM Dynamics
    Good morning, evening, or afternoon :) depending on your location!
    I am running the latest version & have the Show Chart option. 
     
    Which versions are you running? 
    Have you updated to the most recent? 
     
     
  • JS-18071705-0 Profile Picture
    JS-18071705-0 on at
    "show Chart" button disappeared for some users in CRM Dynamics
    Bumping this topic.   I am experiencing the same issue.   Show Chart is no longer in the command bar in key entities.

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