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Queue item opens instead of the case

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Hello,
 
We have a view on a dashboard which is based on queue items and displays all active queue items in certain queues.
If our users click on one of the entries the case that is linked to the queue item opens directly. However it has recently started to happen that for some users the system open sometimes the queue item instead of the case.

Does anyone also have this behavior and know how to fix it?
 
 
Many thanks in advance.