In CRM mailboxes are approved and test&enabled, but getting integration error

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Posted on by Aleksandra Trpeska

In Dynamics 365 I had to update the email address for one user, because they wanted the App for Outlook add-in connected to an email different than the email connected to their user in Dynamics.

After I changed it, I approved and Test& Enabled the mailbox. I got a confirmation that it was successful. I also advised the user to remove the add-in manually from their other outlook. But it is not appearing in the new one, although in the settings it is marked as Added to Outlook.

Additionally, I keep seeing errors on this (and lots more) mailboxes. The error is the following:

Appointments, contacts, and tasks for the mailbox abc couldn't be synchronized. The owner of the associated email server profile xyz has been notified.

But this is wrong since abc is actually a recipient of the email and not my user, but rather a contact in Dynamics 365. The user is xyz.

So not sure why this error is appearing.

Categories:

Microsoft Dynamics CRM

Dynamics 365 Sales

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Daniyal Khaleel on at

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In CRM mailboxes are approved and test&enabled, but getting integration error

Check for Duplicate Email Addresses:
Go to Advanced Find in Dynamics 365.
Search for any Contacts, Users, or Queues with the same email address.
Resolve duplicates. Only the user should have the email.
Disable Server-Side Sync on Contacts (if not needed):
If you don't sync appointments for contacts, this error can be ignored or suppressed.
Go to Mailbox > Contact (abc) (if exists), and disable synchronization.
Re-Approve and Re-Test the Correct Mailbox:
Go to Settings > Email Configuration > Mailboxes.
Open the user mailbox (xyz).
Make sure:
It's marked as Approved.
It passed Test & Enable.
Click "Test & Enable Mailbox" again just in case.
Check the Email Server Profile:
Confirm that the email server profile (Exchange Online) is configured correctly.
Make sure it’s assigned to the right user mailbox, not a contact

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