Where do I find my lead scoring models?

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Posted on by IP-07032023-0

How do I navigate to my lead scoring models in Customer Insights - Journeys? The Microsoft Learn information says to go to Outbound marketing > Lead management > Lead scoring models, however I don't even see an Outbound marketing section in my Journeys menu.

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Dynamics 365 Customer Insights - Journeys

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Holly Huffman Super User 2025 Season 2 on at

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Where do I find my lead scoring models?

Good morning, evening, or afternoon :) depending on your location!

Hope you are well today!

If you are using the newer Real Time Marketing features - it may explain why you don't see "Outbound Marketing" in your menu. The lead scoring functionality is integrated differently in Real Time Marketing.

To access, make sure Lead Management feature is enabled:

Go to Settings in Customer Insights - Journeys

Select the Overview option then go to Feature Switches

Enable Lead Management Feature switch and save

Then, you should see new section in navigation menu: Lead Management > Scoring Models

Hope this helps!

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