Hi DKushit,
Great question! The Booked Hours % calculation in Dynamics 365 Field Service can sometimes be confusing, especially when the numbers don’t seem to match expectations.
Booked Hours % = (Total Scheduled Duration / Total Available Working Hours) × 100
In your case:
So the expected calculation would be: (3.52/8)×100≈44
However, if the scheduling board shows 6%, here are a few things to check:
Verify the resource’s working calendar. Sometimes breaks or non-working segments are included, reducing the total available hours.
Ensure there are no time zone mismatches or overlapping bookings that might affect the calculation.
Check if the estimated duration is being pulled correctly from the work orders. If the system is using actual scheduled time blocks instead of estimates, the percentage may differ.
The Scheduling Board may be using a different logic or rounding method. Try refreshing or checking the board settings.
Let me know if you'd like help reviewing the calendar setup or scheduling configuration.
If this answer was helpful, please consider marking it as accepted. Best regards, Daniele
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