Dynamics Community Forum Thread Details

Unified profile to Contact sync

Is it possible to export the unified profiles that have been created in Customer Insights-Data to Customer Insights-Journeys?

I have done all the necessary connections, however the customer profiles that I have in Data are not syncing against the contacts records in Journeys.

Thanks for any help!

Categories:

Customer Profile

Hi,

According to the official documentation, you can export data, segments, profiles, etc. Please refer to the official documentation in the link below.
https://learn.microsoft.com/en-us/dynamics365/customer-insights/data/export-destinations#export-types

Note that this feature is currently a preview feature, preview features are not available for production use and may have restricted functionality.

The following document mentions the way to use unified customer profiles in Dynamics 365 Customer Insights - Journeys, you can check if there is any error through this document.
https://learn.microsoft.com/en-us/dynamics365/customer-insights/data/marketing-get-started

Additionally, if you believe that this issue has severely impacted your business, we recommend contacting Microsoft Technical Support using the link below.
https://admin.powerplatform.microsoft.com/support

I hope my answer is helpful to you! If you have any other questions, please feel free to contact me.

Best Regards,
Rudy Zhang

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