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What is the entity/table where SMS records are stored

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Posted on by Community member

We have enabled twilio integration to send SMS. It is working as expected. We want to migrate existing SMS records sent via third party application into OOB SMS.

can help identifying the entity where SMS records are stored to prepare mapping files for migration?

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Mobile (SMS and Push)

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Dengliang Li Microsoft Employee on at

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What is the entity/table where SMS records are stored

Hi,

SMS activities are classified as interaction data, so you can't access a table directly to get them.
You can export interactions to a .CSV file for further analysis or reporting.

Export customer journey insights into a .CSV file - Dynamics 365 Customer Insights | Microsoft Learn

Best Regards,
Dengliang Li

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