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Customer experience | Sales, Customer Insights, CRM

Posted on by Scott_itD 746 Community Manager

Welcome to the Customer experience forum! We’re glad you're here! 🎉  Whether you’re interested in Sales, Customer Insights, Customer Voice, ...

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Customer experience | Sales, Customer Insights, CRM

Last replied Posted on by DM-10051729-0 58

Wrapping my head around Real Time preference center and have a few questions re: how to align this with customer expectations for a subscription cente...

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Customer experience | Sales, Customer Insights, CRM

Posted on by JB-08081458-0 0

In a direct delivery process where there is a small quantity remaining on a sales order line that needs to be cancel, we get this error message: Er...

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Customer experience | Sales, Customer Insights, CRM

Last replied Posted on by TO-05081943-0 6

Hello   We utilize D365 in our work and we are wondering how to Save The Invoice Orientation in the settings so we dont have to keep fixing i...

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Customer experience | Sales, Customer Insights, CRM

Last replied Posted on by AW-08051523-0 15

Is it possible to hide the smart assist sidebar on the right hand side? We will use at some point, but not right now and don't want it constantly ex...

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Customer experience | Sales, Customer Insights, CRM

Last replied Posted on by MS-08080540-0 0

  I am trying to find a way through which I can alter the system excel template for Pipeline management  as I need just a few fields &...

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Customer experience | Sales, Customer Insights, CRM

Last replied Posted on by Aleksandra Trpeska 44

In Dynamics 365 I had to update the email address for one user, because they wanted the App for Outlook add-in connected to an email different than ...

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Customer experience | Sales, Customer Insights, CRM

Last replied Posted on by Community Member 6,118

Hi, What's the best way to track events (ie. trade show) that we are attending but not running. Specifically: Meetings or appointments scheduled by Sales ahead of events; Engagement (open, click etc) with promotional campaign "...

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Customer experience | Sales, Customer Insights, CRM

Posted on by KBg 7

Hi there,    Has anyone attempted to customize the OrgChart feature in the Account Entity? From my understanding, I cannot seem to find ...

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