GP 2010 Ctree Error

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Posted on by Richard Wheeler Moderator

Client calls this morning and gets this error message when going to Cards->Sales->Customer

Serious c-tree error, status code 237, application will terminate. User gets kicks out of GP. I have cleared all tnt files, rebooted, reinstalled GP 2010 and the problem remains. She can go anywhere else in GP with no problem. She can go to another computer and have no problem and no one else is experiencing this issue.

I am out of ideas. Anyone have any suggestions?

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Hossam Fathy on at

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RE: GP 2010 Ctree Error

do u have any customization on Customer Screen?

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Richard Whaley on at

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RE: GP 2010 Ctree Error

Wow....C-Tree is long gone. Someone did not update an error message. As far as I know, C-Tree might still be used to display dictionary listings in the Resource Descriptions but I won't swear to that.

Is she trying to pull up a particular customer?

Can she open a Smartlist of Customers, pick one, and open the Customer Maintenance window from there?

Are there any third party products loaded at the site?

Are there any Extender windows associated with Customers?

If it is specific to her computer...are their any differences in the SET file?

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Richard Wheeler Moderator on at

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RE: GP 2010 Ctree Error

Plain jane installation. No customizations or Extender. She had been using the same machine for the past year. As a test, I had her log into this computer as a different user, Windows created her new profile and she can get to the Customer Maintenance screen. However, when she goes to Transactions->Sales->Sales Transaction Entry the Window Installer screen pops up and it sits there forever. This computer has since been thrown out the window! It had WXP on it anyway. I told them to replace it with W7.

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Community Member on at

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RE: GP 2010 Ctree Error

So here is an idea for trouble shooting.

Ctree files still do exist as part of temp files. Sometimes virus scanners don't like them. Turn off the virus scanner and try things out.

Not saying this will fix things, just one thing to rule out or point you in the right direction.

Warren

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Richard Whaley on at

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RE: GP 2010 Ctree Error

It may be academic at this point but another thing that came to mind are report dictionaries. Are they local? If so, perhaps one is corrupt.

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Richard Wheeler Moderator on at

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RE: GP 2010 Ctree Error

They all share the same report dictionaries and she is the only one with this problem and I had done a fresh installtion of GP. The only anti-virus software they run is Microsoft Security Essentials.

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Ian Richardson on at

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RE: GP 2010 Ctree Error

hi Richard

Some of the files referenced here are still in use. They may be the culprit

support.microsoft.com/.../865068

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Richard Wheeler Moderator on at

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RE: GP 2010 Ctree Error

Excellent Ian. Thank you. I had spelled ctree this way as opposed to c-tree. Perhaps that is why when I searched this KB did not appear.

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Perry Smith - CRi on at

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RE: GP 2010 Ctree Error

Richard,

I had a client come up with this error on GP 9 today. Did you ever get a solution?

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Richard Wheeler Moderator on at

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RE: GP 2010 Ctree Error

No I did not. Are you seeing this issue now? Usually this was some kind of temp file issue. Go into your %temp% folder and delete all that you can plus any tnt files in your Dynamics folder.

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