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Automated Payment Schedules not running

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Posted on by SeanDonovan

Automated Payment schedules, recurring payments, have not run for the past two months.

How do you run make run the recurring payments - either manually triggered or automated, I don't care which.

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Fundraising and eng... on at

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RE: Automated Payment Schedules not running

Hello Sean,

As the issue could be with background services or other reason, We would request to create support ticket following below for further investigation (please mention that my alias (v-ragunda@microsoft.com) to assign the ticket).Once the ticket is raised the team would look into it.

For nonprofit customers, support for Microsoft Cloud for Nonprofit, including Fundraising and Engagement, will be served by our Customer Service and Support (CSS) team. All partners who receive support from our Customer Service and Support team must have Advanced Support for Partners or Premier Support for Partners.

If you are a direct Cloud Solution Provider (CSP) partner, the best way to submit a request for support is to

·         Go to Partner Center

·         Select the customer account you’re submitting request for support on behalf of

·         Complete the following forms

If you are not a direct Cloud Solution Provider (CSP) partner, and instead licenses are purchased via an indirect CSP provider, on Enterprise Agreement, or via an open direct model (purchased directly by the customer/nonprofit) the best way to submit a request for support is to:

·         Navigate to Microsoft Cloud for Nonprofit Support

·         Complete the following forms

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SeanDonovan on at

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RE: Automated Payment Schedules not running

Thanks. I tried that, but it gets to the below screen. How to proceed?

Is there no way to just run these things?

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Fundraising and eng... on at

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RE: Automated Payment Schedules not running

The link you mentioned is only for direct Cloud Solution Provider (CSP) partner. Please try to raise support through below link and if still any issue, please ping me on teams and my id is v-ragunda@microsof.com
Partner Center (microsoft.com)

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SeanDonovan on at

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RE: Automated Payment Schedules not running

Not quite sure what the next step is. Filled in below

[Review Solutions] takes me here

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Fundraising and eng... on at

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RE: Automated Payment Schedules not running

Please ping me on Teams at v-ragunda@microsoft.com or send email with your convenient time to schedule call.

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SeanDonovan on at

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RE: Automated Payment Schedules not running

Thanks. I've sent you an email directly.

In case anyone else follows this trail, I'll add the following comments

A couple of things since our last correspondence

- I came across this ‘Known Issue’, but it doesn’t have any solution or workaround. Would this possibly cause the recurring payment to skip altogether?

Daylight saving time effects on recurring donation payment schedules

For recurring donations that process on a certain day of the month, the next payment date could display one day earlier in the label because of daylight savings time schedule shifts. This issue is more likely to happen in UTC (Coordinated Universal Time) + time zones because the time shift reflects a change in UTC time.

Troubleshoot Fundraising and Engagement | Microsoft Learn

I also checked this in Azure, which seems to indicate that the recurring donation app is running

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SeanDonovan on at

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RE: Automated Payment Schedules not running

An update: With the help of Rajesh the recurring payments have now run. (Note: Would not like to have tried this on my own.)

Firstly there was some troubleshooting to check what was setup and what was not working. RecurringDonationApp -> WebJobs in the left menu, showed process status failed. Environment Check showed some problem with keys.

From https://solutions.microsoft.com/Microsoft%20Cloud%20for%20Nonprofit was used to re-install Fundraising and Engagement Azure Services making sure to use the same environment name as the customer name (i.e. the short name that appears the same on all the Azure resources e.g. <shortname>-RecurringDonationApp-Prod)

Once this was complete, used https://installer.nonprofit.microsoft.com/ to re-install that part

Then https://aka.ms/mc4n/environmentcheck to verify that everything was OK

Finally in Azure, select the RecurringDonationsApp, on the left menu select WebJobs, on the WebJobs screen select RecurringDonations and then on the top menu Run - on the top menu click Logs to view progress

After the process completed, the log showed details of the records processed. Logging into the payment gateway showed that the payments were processed.

It took about another ten minutes after this for the recurring transactions to appear in the transaction list.

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