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Dynamics 365 Community / Forums / Customer Voice forum / anonymous customer det...
Customer Voice forum
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anonymous customer details.

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Posted on by Community member 14
Hi there, my business had organised a lucky draw based on a customer survey. unlucky for me when I was sending the survey, mistakenly I had anonymous option on and now we don't have the customer details to do the draw. Is there a way I can change the anonymous details to the customer details who have done the survey?
Categories:
Survey Distribution
Survey Authoring
  • Community member Profile Picture
    Community member 2 on at
    anonymous customer details.
    By default, the answer log does not include the values of any survey variables that you may have included. coreballI am not sure it is possible to get the original data from these consumers that participated; but, you may disable the anonymous survey and re-invite them to take part.
  • Microsoft Dynamics PBX Integration in Turkey Profile Picture
    Microsoft Dynamics ... 4 on at
    anonymous customer details.
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    RudyZhang Profile Picture
    RudyZhang Microsoft Employee on at
    anonymous customer details.
    Hi,
     
    According to the official documentation, by default the respondent's first name, last name and email are not stored in the response record if you have opened an anonymous survey. If you have added variables to the survey, by default their values are also not stored in the response log.

     
    So we don't think there is a way to recover the original information of these participating customers, you can turn off the anonymous survey and then invite the customers to participate in this survey again.
     
    In addition, if you think this data is very important to you, you can use the following link to seek help from Microsoft Technical Support.
    https://admin.powerplatform.microsoft.com/support
     
     
    I hope my answer is helpful to you! If you have any other questions, please feel free to contact me.
     
    Best Regards,
    Rudy Zhang

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