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Customer Service forum Account Recovery

Posted on by Community member

Dear Microsoft Team, This is to inform that I'm trying to recover my very own account which is luqmaan96@hotmail.com. I have the absolute ownersh...

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Customer Service forum Case Number based on business unit

Posted on by Community Member UG Leader

Hi all!I want to customize the case number attribute to an autoNumber which would change format based on the business unit it belongs. For example: I have two BUs, the first one is called Sparks and the second is Peters&Peterson. These busines...

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Customer Service forum Unsupported Content Type in Integrated Search Provider

Posted on by Community member

Greetings to all, I faced an issues that the URL I added into the Integrated Search Provider have failed with the error below : URL used: ht...

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Customer Service forum Knowledge Article Template Creation Errors

Posted on by CLP114

Hi! I am unable to create a Knowledge Article Template.  When I select /New,/ I get a /One of the scripts for this record has caused an error. Fo...

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Customer Service forum Transfer Ownership of Omnichannel Components

Posted on by Amare Stoudemire

Hi all, We had a user deploy omnichannel a while back. We want to remove his license now but he is still an owner of all the omnichannel componen...

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Customer Service forum How to change the visualisation of the case

Posted on by Community member

 Hello, Is it possible to change the visualisation of the case ? Please let me know how, if possible Example : Remove the section 'Prim...

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Customer Service forum Plug-in Profiler Error

Posted on by Roddas77

I am trying to debug a plug-in in my online Customer Service environment and I am getting the following error message when the plugin is triggered whi...

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Customer Service forum Failed to push to agent, conversations stuck at unassigned conversations in omnichannel

Posted on by Community member

Hi all, I am playing around omnichannel environment and wish to experience the chat between the bot and agent. When I send talk to agent in the P...

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Customer Service forum Set default value on Insert Email Templates system dialog / popup window

Posted on by Yvescao

Hi All, Is it possible to set a default value(Regarding) as shown on the picture? Business guy is tired of change it everytime they want to insert an Email template. Thanks!

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Customer Service forum Agent presence automatically changes to 'online' when consulted

Posted on by Community member

Hope to find someone who's familiar with the following issue and knows what to do about it: In our organization we've recently started using Micr...

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