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Service | Customer Service, Contact Center, Field Service, Guides Welcome to the Service forum!

Posted on by Scott_iTalent 489 Community Manager

Welcome to the Service forum! We’re glad you're here! 🎉 Whether you’re interested in Customer Service, Field Service, Contact Center, Remot...

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Service | Customer Service, Contact Center, Field Service, Guides "show Chart" button disappeared for some users in CRM Dynamics

Last replied Posted on by AC-04030346-0 6

Hi, Could you please help how to restore "Show Chart" button, some users can see it but some not (it disappeared on 24...

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Service | Customer Service, Contact Center, Field Service, Guides Field Service Inventory Adjustments - More Than 2 Decimal Places

Last replied Posted on by Marcel S 9

Hi everyone, I’m trying to post inventory adjustments in msdyn_inventoryadjustmentproduct with more than two decimal places. I’ve...

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Service | Customer Service, Contact Center, Field Service, Guides sales pitch deck - Customer engagement and customer experience with contact center

Last replied Posted on by ME-07030829-0 2

Hi , as a designated Microsoft partner , working on the CRM solution areas , How can I access the Sales pitch Deck on D365 Customer s...

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Service | Customer Service, Contact Center, Field Service, Guides Workstream

Posted on by LZ-13062018-0 11

In contact center admin center I'm trying to create a workstream , i want to choose the type of record : case but it's not available. Does anyone ha...

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Service | Customer Service, Contact Center, Field Service, Guides removing a posted service item out of inventory.

Posted on by JG-25091601-0 17

Hi there! A service item was received incorrectly and now I am trying to remove it from showing as 1 in inventory. When I try adding it ...

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Service | Customer Service, Contact Center, Field Service, Guides TimelineWallControl not displaying in my power pages portal

Posted on by CU14100958-0 2

Hello, I am working on a customer service portal using Power Pages, where customers can create, modify, and view their case history. Currently, on...

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Service | Customer Service, Contact Center, Field Service, Guides Building a Custom React Native App (Node.js Middle Layer) with Field Service Backend

Posted on by ZM-05032132-0 7

Hello everyone, I’m working on a Facilities Management solution that uses Dynamics 365 Field Service for the backend. Instead of using Canva...

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Service | Customer Service, Contact Center, Field Service, Guides could i save my conversation users and bot with http request ?

Posted on by SC-05031153-0 4

this how i get the last user message in copilot studio : name:System.LastMessage.Text , but i cant find how to get bot messa...

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Service | Customer Service, Contact Center, Field Service, Guides Canvas Page Not Displaying Content on Mobile App, But Visible on Desktop

Last replied Posted on by Inkey Solutions 1,967

Hello, I created a Canvas page in Field Service and added it to the Field Service mobile app. When I open the app on my desktop, I can see the cont...