Service | Customer Service, Contact Center, Field Service, Guides

Last replied Posted on by GM-15071027-0 6

I was trying to understand how the "Run Report" function works in Field Service. I’ve gathered that it’s different from the custom report feature (c...

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Last replied Posted on by CU19070926-0 2

  I successfully imported this solution into another environment about 1–2 weeks ago without any issues. However, now when I try to import it...

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Last replied Posted on by LS-29041148-0 152

Hi all, is it possible to delete users on NAV

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Last replied Posted on by DKaushik 21

Hi,   I have a question, how booked hours % is calculated for resources ?   In my screen shot (attached), Resource working hours are be...

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Last replied Posted on by jtdavis 3

We’re currently using Dynamics 365 Customer Service (Enterprise licensing) as our primary platform for contact and case management. We’re now explor...

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Last replied Posted on by MK-07080536-0 0

Hello, We have ran into an issue with negative quantities in item tracking lines.  We are on Business Central Cloud.  Here is how we ran i...

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Last replied Posted on by BH-07081033-0 0

HI anyone able to assist wrt the Inbox where it is not showing data for some agents but is for others. I have a custom experience profile with the I...

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Last replied Posted on by AmritaSengupta 48

In the D365, Customer Service Hub app, we have several emails stuck in "Pending Send" status. We do not wish to send those emails now.   Wh...

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Last replied Posted on by Elowy GrootCRM 48

We previously sent messages to end users outside the 24-hour WhatsApp window using a quick message such as “Do you still want to get in touch with u...

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