News and Announcements icon

Dynamics 365 CommunityForums Customer Insights - Journeys forum Adding a CC on all ema...

Customer Insights - Journeys forum

Suggested answer

Adding a CC on all emails sent

(1) Share

Report

Report

Posted on by RR-06061844-0

4

I'm trying to send an email in D365, and I want to copy my work email on all of them. Is this possible?

Categories:

All responses Img

All responses (3)

Answers Img

Answers (0)

Suggested answer

Fiona_Tiernan 229 on at

Like (0)

Report

Adding a CC on all emails sent

Good morning,

Yes, this is possible. An out of the box way of achieving this is via the CC feature that is available to be used when setting up your Journey.

This feature is disabled by default, and will need to be switched on in the Settings Area. Follow these instructions in the Microsoft documentation to turn it on.

Once switched on, you will see the 'Add CC recipients' option in the Settings on the Email Tile of your Journey:

If this answer was helpful, please consider marking it as verified. Any questions please let me know, and I will try my best to answer them.

Kind regards,
Fiona
Dengliang Li Microsoft Employee on at

Like (0)

Report

Adding a CC on all emails sent

Hi,

Has the issue been solved?
Have there been any updates? Please feel free to ask me if you have any questions!
If it has been resolved, can you mark the response as an answer?
Suggested answer

Dengliang Li Microsoft Employee on at

Like (0)

Report

Adding a CC on all emails sent

Hi,

You can do this by registering JavaScript on the email form onload event to automatically populate the CC field when a new email record is created.

Create a contact with work email populated into the CC field.

The code is below:

function onload(executionContext){

var formContext = executionContext.getFormContext();

var workEmail = [

{

"entityType":"contact",

//ID is the id of the work email contact.

"id": "7f01d20b-d631-ef11-8409-6045bd0882a3",

"name": "Work Email"

}

]

formContext.getAttribute("cc").setValue(workEmail);

}

If my answer was helpful, please click Like, and if it solved your problem, please mark it as verified to help other community members find more.
If you have further questions, please feel free to contact me .

Best Regards,
Dengliang Li

Helpful resources

Quick Links

Leaderboard

#1

André Arnaud de Cal... 284,876 Super User

#2

Ludwig Reinhard Microsoft Employee

#3

Martin Dráb 225,425 Super User

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans