End of mainstream support for Microsoft Dynamics AX 2009, 2012, and 2012Mainstream support for Dynamics AX 2009 Service Pack 1 (SP1), Dynamics AX 2012, and Dynamics AX 2012 R2 ended Oct. 9, 2018. After that date, only security hotfixes will be provided for these three versions through the extended support period that until Oct. 12, 2021. Read more
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There's some problem with our customer internal account statement (AX 2009).
The report sometimes shows up empty (screenshot 2) but has transactions for the period and shows the totals. As you can see below, there are invoices posted for the customer in the transactions.
I should say that the report works perfectly fine for other customers except a few like this one.
Is there something we are missing in the customer setup or during the transaction?
Do you see the same if you run the report in your test or demo environment or is this something that you only see in the live application?
Also, is your user account affected only or do your colleagues have the same issue?
Hi Dr. Ludwig. How are you?
Yes, this affects both test and live. All user accounts show the same issue for these customers.
In this case I would recommend that you get into contact with a developer who can debug this issue.
If all users and systems are affected then there must be something wrong with the report
Hi. I had the report looked at and they were unable to find anything wrong with the it. It seems to be only affecting few customers. For the rest, it is showing perfectly. We were wondering if there's something wrong with the customer setup or so.
Do you apply filters when running the report?
Can you identify a common characteristic of those customers where you have problems? Do they e.g. belong to the same customer group?
Thanks Dr. Ludwig. I found this problem was for a specific cost center only. Specifying the cost center for the customer in the report filters rectifies the issue.
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