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Customer Service forum Prevent case creation

Posted on by Ibakordor Kharmih

Hi, I need to prevent a user from manual case creation for a certain type of account.The condition is: If Account field equals Internal, pop an e...

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Customer Service forum Pop out an error dialog box message when trying to resolve a case, when a field is empty.

Posted on by ContactFirstName6...

Hi, I am looking for a JavaScript solution for the following scenario:In the case form, when we click on “Resolve Case” button, it will check if a tex...

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Customer Service forum Omnichannel - How do you force clear/reset an agents utilized capacity?

Posted on by DanNewton

Hi, We are currently testing Omnichannel and unified routing. We seem to have a scenario where some users work capacities are being utilized even though they have no obvious open sessions, work items or cases. We know this as if we go to their use...

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Customer Service forum Assing owner when case open and change when close if conndition

Posted on by ContactFirstName6...

Hi, I am writing to community hoping i will find help with my scenario.I need to build logic where owner(loged user) will be assign when open cas...

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Customer Service forum Queue item opens instead of the case

Posted on by MichaelFo96

Hello, We have a view on a dashboard which is based on queue items and displays all active queue items in certain queues.If our users click on on...

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Customer Service forum Hide few fields based on some condition

Posted on by Ravi_2020

Hello Experts, I need your help in one of my issue. I want to hide few fields based on some condition. For e.g if Field A has 1 value than Field B should show otherwise not. I tried but didn't work. Could any one please suggest how to achieve...

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Customer Service forum Problems to migrate incidentresolution

Posted on by cmoreno8

Hello, We are migrating a CRM 2015 to Dynamics 365 CE (online) and we have found a problem when we try to migrate incidentresolution registers.Th...

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Customer Service forum MSM Free Trial Login Issue

Posted on by ContactFirstName6...

Myself and my team is facing issue to login MSM free trial link (Free Trial | Microsoft Sustainability Manager) and getting error like below. Can we g...

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Customer Service forum What industries and verticals do Dynamics 365 customer service partners in India specialize in?

Posted on by Softwarelogs360

What industries and verticals do Microsoft Dynamics 365 customer service partners in India specialize in? Do you focus on banking, insurance, retail, ...

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Customer Service forum Same Customer Contact supports multiple Customers in same Customer Group

Posted on by Ian_P

We have the scenario where the same Contact supports multiple Customer sites for their company. Our current setup is that we create that Contact ...

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