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Customer Service forum Plug-in Profiler Error

Posted on by Roddas77

I am trying to debug a plug-in in my online Customer Service environment and I am getting the following error message when the plugin is triggered whi...

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Customer Service forum Messages from Azure Bot visible in Customer Service workspace, but not in chat

Posted on by Community member

We created an Azure Bot and wanted to connect this bot to Omnichannel for getting AI-generated responses. We integrated the bot using this tutorial:&n...

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Customer Service forum How to set response timer to IVR bot?

Posted on by JayeshAC

 Hello Experts, I have created a IVR bot in Omnichannel-Dynamics 365. This bot requests the user to enter the option like, press 1 for sales...

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Customer Service forum Reminder to add attachment in email - but signature is detected as well

Posted on by Community member

Hi there, In the recent release, Dynamics add on an email reminder feature when there might be missing attachment, which is good.However, noticin...

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Customer Service forum CIF V2 Implementation in Customer Service Workspace

Posted on by Jazeb Sheraz

I tried to configure 3rd party web app in MS Dynamics 365 via Channel Integration Framework version 2.0 (CIF V2.0). As we know CIF V2.0 works only in ...

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Customer Service forum Released production order - Transfer order is 0

Posted on by Community member

Hi All, When releasing a production order the Transfer order is 0

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Customer Service forum Customer service business users working in different shift need to be setup in Dynamic 365 crm

Posted on by Swetha Poojary Sala...

We have a requirement where users handling cases are working in different shifts of India time.We need to setup users for India Business unit and add ...

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Customer Service forum Custom entity for Bing maps/ Google maps

Posted on by JJWILKI

Hi What is the best way to have the following fields shown on a Map in Dynamics 365 for a custom entity:  if JS is involved could you please provide examples 

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Customer Service forum Add Http Response Headers to Portal page?

Posted on by Jan Simonsen

Hi' Does anyone know how to add http request header content to a web page in Power Apps Portal? Specifically I'd like to add the Content-Disposition tag to the header as I have a client who requests a dynamically (Liquid/FetchXML) generate...

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Customer Service forum Save Co-pilot conversation History

Posted on by Sohom Ghorai

Hi ! I am developing a Co-pilot and one of my requirement is to Store Complete conversation with Co-pilot . Can anyone help me out on this ? How can I...

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