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Service | Customer Service, Contact Center, Fie...
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Guide Architecture

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Hi all. 
 
I'm currently authoring a guide in the PC app of Dynamics 365 guides but a noticed that it is not possible to create parallèle steps.
 
I've created a guide looking like this : 
 
Anchor
 
Task 1 : Normal Step - Question Step - Normal Step containing a message if the answer selected is correct - Normal Step containing a message if the answer selected is not correct
 
Task 2 : Noram Step - Normal Step - Question Step - Normal Step containing a message if the answer selected is correct - Normal Step containing a message if the answer selected is not correct
 
Achievement step.
 
The users must access the following task that's why i didn't put any achievement step in the task 1. My problem is that if for exemple the user select the correct answer in the task 1 and get redirected to the Normal Step containing a message if the answer selected is correct, if he click next to see the next step he is going to see the Normal Step containing a message if the answer selected is not correct. The my guide to skip automaticaly the Normal Step containing a message if the answer selected is not correct. Do you have any idea of how to deal with it please? 
 
 
  • Dengliang Li Profile Picture
    Microsoft Employee on at
    Guide Architecture
    Hi,
     
    This may be because the last two steps of your Task1 were added to the two responses of the Question Step.
    As a result, the two steps are not on the same line and have become two branches.
    Therefore, when you reach one of these steps by responding, there are no steps behind it.
    It is recommended that you add a Normal step at the end; this step is not the destination step for the Question Step response.

    Best Regards,
    Dengliang Li
     

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