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Getting error while login CPOS

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An error occurred during the Retail Server Request. RequestUri: https://usnconeboxax1ret.cloud.onebox.dynamics.com/Auth/token. RequestId: ######fe7985233007. Exception: Microsoft.Dynamics.Commerce.Runtime.UserAuthenticationException: Incorrect user name or password.
   at Microsoft.Dynamics.Commerce.Runtime.Services.UserAuthenticationService.<AuthenticateUserWithPassword>d__8.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Microsoft.Dynamics.Commerce.Runtime.Services.UserAuthenticationService.<AuthenticateUser>d__6.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at Microsoft.Dynamics.Commerce.Runtime.CommerceRuntime.<ExecuteCore>d__53`1.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at Microsoft.Dynamics.Commerce.Runtime.CommerceRuntime.<ExecuteCore>d__53`1.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Microsoft.Dynamics.Commerce.Runtime.CommerceRuntime.<Execute>d__52`1.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Microsoft.Dynamics.Commerce.Runtime.Workflow.AuthenticationHelper.<AuthenticateAndAuthorizeUser>d__2.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Microsoft.Dynamics.Commerce.Runtime.Workflow.UserAuthenticationRequestHandler.<Process>d__0.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at Microsoft.Dynamics.Commerce.Runtime.CommerceRuntime.<ExecuteCore>d__53`1.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at Microsoft.Dynamics.Commerce.Runtime.CommerceRuntime.<ExecuteCore>d__53`1.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Microsoft.Dynamics.Commerce.Runtime.CommerceRuntime.<Execute>d__52`1.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Microsoft.Dynamics.Commerce.Runtime.Client.SecurityManager.<LogOnAsync>d__6.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
 
Kindly help me to resolve the issue.
 
Thanks
Categories:
Store operations and POS App
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  • Verified answer
    Hana Xue Profile Picture
    Hana Xue Microsoft Employee on at
    Getting error while login CPOS
    Hi,
    You can use this link to troubleshoot login issues in POS: Troubleshoot Store Commerce sign-in issues - Dynamics 365 Commerce | Microsoft Learn Also, you can check out the old thread if it helps: Solved: How to troubleshoot retail server ( real time service ) on Logon (dynamics.com)
    Best Regards,
    Hana
  • Judy Profile Picture
    Judy Microsoft Employee on at
    Getting error while login CPOS
    Based on the error information, please double-check the username and password that you are using for authentication, and ensure that the user account has the necessary permissions and access rights.
    You can also check the logs and error messages for more detailed information about the issue.
     

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