Dynamics 365 CommunityForums Customer Insights - Journeys forum Automatically clear ha...

Customer Insights - Journeys forum

Suggested answer

Automatically clear hard bounced email

(0) Share

Report

Report

Posted on by Community member

Is there any ways we can automatically turn contact to inactive if it's found in the hard bounced suppresion list?

Categories:

Attachments

All responses Img

All responses (4)

Answers Img

Answers (0)

stephaniewymorekehe on at

Like (0)

Report

Automatically clear hard bounced email

If we are not super familiar with Power Apps or Flows, how do you recommend we set this up? For example, I went into Power Apps and Flows, and selected a New Flow but not sure the next steps after that because Power Apps has been updated since the steps shared below.
Community member on at

Like (0)

Report

Automatically clear hard bounced email

Are we also able to clear contacts with the same email as those found in the suppression list automatically?

e.g. if abc@gmail.com with name abc is found in the suppression list, i would also like to deactivate other contact records with abc@gmail.com
Suggested answer

Leah Ju Microsoft Employee on at

Like (1)

Report

Automatically clear hard bounced email

Hi partner,

1. Create one segment to filter contacts who hard bounced email:

2.Create the on-demand workflow on contact:

--select 'As an on-demand process' option and change status to inactive, sabe and active it.

3.Create one customer journey:

--Add the segment and choose the workflow。

I hope you can verify my answer if it helps you! If you have any questions, please feel free to contact me.
Regards,
Leah
Suggested answer

Hari Narayan Singh on at

Like (1)

Report

Automatically clear hard bounced email

Hi,

There are different ways we can get this done!

1. Workflows:

a. Create a workflow to set a contact record inactive upon run.

b. Now create a Dynamic segment to collect all the harbounces

c. Using this segment create a customer journey and use the run a workflow tile to run the "Set contacts to Inactive" flow
This should get the job done for you using a workflow.

2. Power Automate Flow

Alternatively, you can create a power automate flow to trigger every time a new contact is been added to the Hardbounces segment, and update the record status to inactive!

Hope this helps!
Regards,
Hari

Helpful resources

Quick Links

Featured topics

Product updates

Dynamics 365 release plans