Dynamics Community Forum Thread Details

Hi! I am unable to create a Knowledge Article Template. When I select /New,/ I get a /One of the scripts for this record has caused an error. For more details, download the log file./ error. I click /ok/ and it lets me select English - USA. Then I can create a template. When I click either /Save/ or /Save and close,/ I get an /An unexpected error occurred from ISV code./ I do not know how to track this down or gain an understanding of the problem. Can anyone help?

I downloaded the .txt files associated with the errors.

Error 1: One of the scripts for this record has caused an error.

TypeError: Cannot read properties of null (reading 'setDisabled')
at d.onLoad (https://kenzen.crm.dynamics.com/%7b638452155280000196%7d/webresources/msdyncrm_/KnowledgeManagementFeatureWebResource/KnowledgeArticleTemplate/KnowledgeArticleTemplateMainSystemLibrary.js:1:1670)
at y._executeFunctionInternal (https://content.powerapps.com/resource/uci-infra/scripts/app.1211c8178aed6627efd7620b582acf2d.js:14:1233194)
at y.execute (https://content.powerapps.com/resource/uci-infra/scripts/app.1211c8178aed6627efd7620b582acf2d.js:14:1231628)
at https://content.powerapps.com/resource/uci-infra/scripts/app.1211c8178aed6627efd7620b582acf2d.js:4:155346
at i (https://content.powerapps.com/resource/uci-infra/scripts/app.1211c8178aed6627efd7620b582acf2d.js:14:95798)
at ne._executeIndividualEvent (https://content.powerapps.com/resource/uci-infra/scripts/app.1211c8178aed6627efd7620b582acf2d.js:4:155320)
at ne._executeEventHandler (https://content.powerapps.com/resource/uci-infra/scripts/app.1211c8178aed6627efd7620b582acf2d.js:4:152138)
at Object.execute (https://content.powerapps.com/resource/uci-infra/scripts/app.1211c8178aed6627efd7620b582acf2d.js:4:149329)
at w._executeSyncAction (https://content.powerapps.com/resource/uci-infra/scripts/app.1211c8178aed6627efd7620b582acf2d.js:14:592280)
at w._executeSync (https://content.powerapps.com/resource/uci-infra/scripts/app.1211c8178aed6627efd7620b582acf2d.js:14:592007)

Error Details:
Event Name: onload
Function Name: KnowledgeManagement.CommandBarActions.Instance.onLoad
Web Resource Name: msdyncrm_/KnowledgeManagementFeatureWebResource/KnowledgeArticleTemplate/KnowledgeArticleTemplateMainSystemLibrary.js
Solution Name: msdynce_KnowledgeManagementFeatures
Publisher Name: microsoftdynamics

Error 2: An unexpected error occured from ISV code

Exception Message: Invalid language. Please select a valid language.

ErrorCode: -2147220956
HexErrorCode: 0x80040224

ErrorDetails:
   ApiExceptionSourceKey: Plugin/Microsoft.Dynamics.KnowledgeArticleFeatures.Plugins.PreOperationKnowledgeArticleTemplateCreate
   ApiStepKey: 337013f4-2f00-4885-8250-a531963e074c
   ApiDepthKey: 1
   ApiActivityIdKey: a6c9d4d8-d13c-4dec-b4e9-c064696325ba
   ApiPluginSolutionNameKey: msdynce_KnowledgeManagementFeatures
   ApiStepSolutionNameKey: msdynce_KnowledgeManagementFeatures
   ApiExceptionCategory: ClientError
   ApiExceptionMessageName: IsvUnExpected
   ApiExceptionHttpStatusCode: 400

HelpLink: http://go.microsoft.com/fwlink/?LinkID=398563&error=Microsoft.Crm.CrmException%3a80040224&client=platform

TraceText:
   [Microsoft.Dynamics.KnowledgeArticleFeatures.Plugins: Microsoft.Dynamics.KnowledgeArticleFeatures.Plugins.PreOperationKnowledgeArticleTemplateCreate]
   [337013f4-2f00-4885-8250-a531963e074c: PreOperation of knowledge article template Create]
   Entered Microsoft.Dynamics.KnowledgeArticleFeatures.Plugins.PreOperationKnowledgeArticleTemplateCreate.Execute(), Correlation Id: 08f45fd3-f3de-40a0-8a45-2da6827c3c95, Initiating User: 75909330-19f2-ed11-8849-000d3a9b75f2
   Exiting Microsoft.Dynamics.KnowledgeArticleFeatures.Plugins.PreOperationKnowledgeArticleTemplateCreate.Execute(), Correlation Id: 08f45fd3-f3de-40a0-8a45-2da6827c3c95, Initiating User: 75909330-19f2-ed11-8849-000d3a9b75f2

Activity Id: b7adf7b0-44a3-479a-8b81-11d801992f96

Categories:

Knowledge Management

Hi Partner,

All user can't create template? same error?

Have you tried to clear cache of the browser to test again?

And you mentioned the js--KnowledgeArticleTemplateMainSystemLibrary.js

I found it in my environment, you can refer to this:

var ODataContract;(function(b){var a=function(){function a(a){this.TemplateId=a}a.prototype.getMetadata=function(){var a={boundParameter:null,parameterTypes:{TemplateId:{typeName:"Edm.String",structuralProperty:1}},operationName:"msdyn_GetKAObjectFromTemplate",operationType:0};return a};return a}();b.msdyn_GetKAObjectFromTemplate=a})(ODataContract||(ODataContract={}));var KnowledgeManagement;(function(b){var a=function(){function a(){}a.ChooseLanguageDialogUniqueName="KMChooseLanguage";a.KATemplateLogicalName="msdyn_knowledgearticletemplate";a.LanguageLookupId="translateLanguageLocale_id";a.lastButtonClicked="param_lastButtonClicked";a.languageDetails="param_selectedLanguage";a.languageNameControl="header_msdyn_LanguageLocaleIdName";a.languageIdControl="msdyn_languagelocaleid";a.subjectId="msdyn_subjectid";a.OK_ID="ok_id";a.CANCEL_ID="cancel_id";a.templateDetails="param_msdyn_knowledgearticletemplateId";a.tempDescCheck="---";a.SelectKnowledgeArticleTemplateUniqueName="SelectKnowledgeArticleTemplate";a.languageResponse="_languagelocaleid_value";a.subjectResponse="_subjectid_value";a.selectTemplateLookupId="selectTemplate_id";a.KnowledgeArticleLogicalName="knowledgearticle";return a}();b.Constants=a;var c=function(){function a(){}a.TelemetryEvent_EventOnLoad="OnLoad";a.TelemetryEvent_CreateArticleFromTemplate="CreateArticleFromTemplate";a.TelemetryEvent_LinkLookupForArticle="LinkLookupForArticle";a.TelemetryEvent_OpenLanguageDialog="OpenLanguageDialog";return a}();b.TelemetryConstants=c;var d=function(){function d(){var e=this;this.onLoad=function(){Xrm.Page.ui.getFormType()==1&&e.openLanguageDialog();Xrm.Page.getControl(a.languageNameControl).setDisabled(true)};this.openLanguageDialog=function(){var b={height:300,width:500,position:1};Xrm.Navigation.openDialog(a.ChooseLanguageDialogUniqueName,b).then(function(b){if(b&&b.parameters&&b.parameters[a.lastButtonClicked]==a.OK_ID)e.handleFormChanges(b.parameters);else Xrm.Page.ui.close()},function(a){d.actionFailedCallbackForMoca(a,c.TelemetryEvent_OpenLanguageDialog)})};this.handleFormChanges=function(f){var d=f[a.languageDetails];if(d){var e=JSON.parse(d),c=Xrm.Page.getControl(a.languageIdControl)&&Xrm.Page.getControl(a.languageIdControl).getAttribute(),b=Xrm.Page.getControl(a.languageNameControl)&&Xrm.Page.getControl(a.languageNameControl).getAttribute();if(c&&b){c.setValue(e.id.replace(/[{}]/g,""));b.setValue(e.name);Xrm.Page.getControl(a.languageNameControl).setDisabled(true)}}};this.onDialogSaveHelper=function(){var e=Xrm.Page.getControl(a.LanguageLookupId),c=e.getAttribute()&&e.getAttribute().getValue(),d=null;if(c&&c.length>0)d=JSON.stringify(c[0]);else{var f={text:b.ResourceStringProvider.getResourceString("KnowledgeArticle_SelectLanguage_SelectLanguageMessage")},g={width:600,height:150,position:1};Xrm.Navigation.openAlertDialog(f,g);return}Xrm.Page.data.attributes.get(a.languageDetails).setValue(d);Xrm.Page.ui.close()};this.onDialogSave=function(){var b=Xrm.Page.data.attributes.get(a.lastButtonClicked);b&&b.setValue(a.OK_ID);e.onDialogSaveHelper()};this.onDialogCancel=function(){var b=Xrm.Page.data.attributes.get(a.lastButtonClicked);b&&b.setValue(a.CANCEL_ID);Xrm.Page.ui.close()};this.onDialogTemplateCancel=function(){var c=Xrm.Page.data.entity&&Xrm.Page.data.entity.attributes.get("description"),b=Xrm.Page.data.attributes.get(a.lastButtonClicked);if(b){b.setValue(a.CANCEL_ID);c&&c.setValue("")}Xrm.Page.ui.close()};this.openSelectKATemplateDialog=function(){var b={entityName:"knowledgearticle",entityId:null},c={description:a.tempDescCheck};Xrm.Navigation.openForm(b,c)};this.knowledgeArticle_onload=function(){var b=null,f=false;if(Xrm.Page.data.entity&&Xrm.Page.data.entity.attributes.get("description")){b=Xrm.Page.data.entity.attributes.get("description").getValue();if(b)f=b===a.tempDescCheck}if(Xrm.Page.ui.getFormType()==1&&b!=null&&f){var g={height:300,width:500,position:1};Xrm.Navigation.openDialog(a.SelectKnowledgeArticleTemplateUniqueName,g).then(function(b){var c=Xrm.Page.data.entity&&Xrm.Page.data.entity.attributes.get("description");c&&c.setValue("");b&&b.parameters&&b.parameters[a.lastButtonClicked]==a.OK_ID&&e.createArticleFromTemplate(b.parameters)},function(a){d.actionFailedCallbackForMoca(a,c.TelemetryEvent_EventOnLoad)})}};this.createArticleFromTemplate=function(g){var f=g[a.templateDetails];if(f){var h=new ODataContract.msdyn_GetKAObjectFromTemplate(f),b=[];b.push(Xrm.WebApi.online.execute(h).then(function(a){return a.json()}));b.push(Xrm.Utility.getEntityMetadata(a.KnowledgeArticleLogicalName));Promise.all(b).then(function(g){var a=null,f;if(g[0])a=g[0];if(g[1])f=g[1];if(f!=null&&a!=undefined&&a!=null){var c=f._entityDescriptor.AttributeNames;if(c!=null){for(var b in c)if(a[c[b]]!=undefined&&a[c[b]]!=null){var k=c[b].toString(),i=Xrm.Page.data.entity&&Xrm.Page.data.entity.attributes.get(k);i&&i.setValue(a[c[b]])}var d=f._entityDescriptor.ManyToOneRelationships;if(d&&a)for(var b in d)if(d[b].ReferencingAttribute){var l=d[b].ReferencedEntity,h=d[b].ReferencingAttribute,j="_"+h+"_value";a[j]&&e.linkLookupForArticle(l,a[j],h)}}}},function(a){d.actionFailedCallbackForMoca(a&&a.innerror||a,c.TelemetryEvent_CreateArticleFromTemplate)})}};this.linkLookupForArticle=function(a,e,b){a&&Xrm.Utility.getEntityMetadata(a).then(function(c){var d="?$filter="+c.PrimaryIdAttribute+" eq "+e+"";Xrm.WebApi.retrieveMultipleRecords(a,d).then(function(e){var d;if(e&&e.entities.length>0)d=e.entities[0];if(d&&c){var i=c.PrimaryNameAttribute,j=d[i],k=d[c.PrimaryIdAttribute],f=Xrm.Page.getAttribute(b);if(f!=null){var g={entityType:a,id:k,name:j},h=[g];f.setValue(h)}}},function(){})},function(a){d.actionFailedCallbackForMoca(a,c.TelemetryEvent_LinkLookupForArticle)})};this.selectTemplateFromDialog=function(){var b=Xrm.Page.data.attributes.get(a.lastButtonClicked);b&&b.setValue(a.OK_ID);e.createArticleTemplateOkClick()};this.createArticleTemplateOkClick=function(){var f=Xrm.Page.getControl(a.selectTemplateLookupId),c=f.getAttribute(),d=null;if(c){var e=c.getValue();if(e)d=e[0].id;else{var g={text:b.ResourceStringProvider.getResourceString("KnowledgeArticle_SelectTemplate_SelectTemplateMessage")},h={width:600,height:150,position:1};Xrm.Navigation.openAlertDialog(g,h);return}}Xrm.Page.data.attributes.get(a.templateDetails).setValue(d);Xrm.Page.ui.close()}}d.getFormContext=function(a){if(a==null||a==undefined)return Xrm.Page;else return a.getFormContext()};d.reportFailureEvent=function(a,c,e,b,d){var a=a+"."+c;Xrm.Reporting.reportFailure(a,e,b,d)};d.actionFailedCallbackForMoca=function(b,a){Xrm.Utility.closeProgressIndicator();d.actionFailedCallback(a,b)};d.actionFailedCallback=function(c,b){if(b){d.reportFailureEvent(a.KnowledgeArticleLogicalName,c,{name:c,message:b.hasOwnProperty("message")?b.message:b.toString()});var e={errorCode:b.errorCode,message:b.message};Xrm.Navigation.openErrorDialog(e)}};return d}();b.KnowledgeCommandBarActions=d;var e=function(){function a(){}a.Instance=new d;return a}();b.CommandBarActions=e})(KnowledgeManagement||(KnowledgeManagement={}))

Also, you can open one ticket for Microsoft support team if they are still does not work.

Get Help + Support - Dynamics | Microsoft Docs

Knowledge Article Template Creation Errors

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