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Email signatures not showing when creating new emails or replying from a Case timeline

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Posted on by FM-22040757-0
Hello,
 
odd thing started since yesterday. When I click the + sign in the Timeline of a Case and chose Email, the configured email signature is not showing up.
 
If I go to Activities and create an email from there it shows.
 
Anyone having an idea if there is a setting somewhere or where to look?
 
Thank you
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  • Suggested answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    Email signatures not showing when creating new emails or replying from a Case timeline
    Hi，
    On my initial test, not sure if I reproduced your situation:
    --When i create email from the timeline of the case, the signature is not displayed immediately but can be displayed after saving the current record.
     
    Just try， I turned off the "new look" feature and it worked fine.
    Then I turned it on again and the magic happened, the signature now shows up correctly.
    Don't know why, but anyway it worked, maybe you can try the same!
     
    All in all, the email signature autofill is as it should be, and if it still doesn't work, you can open a ticket with the Microsoft support team。

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