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Unable to Activate Store Commerce App

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Posted on by Community member

Hi Expert,

While activating the store commerce app, facing below errors:-

Unable to fetch the latest number sequences from the online server. Please make sure the device has internet connectivity and try again.

Please suggest

Categories:

Store operations and POS App

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Community member on at

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Unable to Activate Store Commerce App

Thanks for posting. I'm so much glad to know more about it.
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Hana Xue Microsoft Employee on at

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Unable to Activate Store Commerce App

Hi,
Based on the error message, check whether the device you want to activate the app on has a stable Internet connection. Make sure there are no firewall rules or network restrictions preventing the app from accessing the online server. Check that you have configured the server's URL correctly. And you can refer to this document for troubleshooting: Point of sale (POS) device activation - Commerce | Dynamics 365 | Microsoft Learn
Best Regards,
Hana

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