Here are some suggestions to increase your chances of receiving timely and effective answers to your questions in the Community:

Search the Community

Before posting a new question, search the Community! There is a good chance that someone has already asked a forum question, written a blog article, or published a how-to video on the topic you are interested in. In the search box in the upper-right of the site, type your question, keyword, or topic.

Check the suggested similar threads

When you type a subject for a new forum question, you will see similar threads suggested. The suggested results could be blog articles or forum threads related to your subject across the Community. 

Make it easy to answer your question

If none of the suggestions matched your need, write your question in the Description. Use these recommendations to help other members understand and answer your question:

• Write a concise but specific summary of your issue for the Subject. For example: "Create an Audit Report in CRM" or "Removing reporting currency in AX 2012 R2." A subject line that says only "I need help" will not catch the attention of someone who may be familiar with your particular situation.
• Keep your subject less than 10 words. This allows for Community members to quickly skim through the forum to find answers or offer assistance.
• Provide enough detail in the Description. Getting a resolution to your issue relies heavily on detailing what you need assistance with. It takes a little more time when you first post – but when you clearly describe what you need and what you've tried, and include relevant screenshots or code snippets, other members can understand your issue quickly and provide a relevant answer without a lot of back and forth in the replies.
• Select the correct product version and category filters. For example, if you are on Business Central and have a question about inventory, select "Business Central" and category "Inventory" from each drop-down menu.
• Read your post before you publish. Make sure you address any typos, missing or incomplete information, or other issues which would prevent another member from accurately reading your post.

Things to avoid when posting a new question

As always, when posting in the forums make sure to follow our Community Code of Conduct.

• Avoid advertising services, products, or fee-based events, or to post jobs offered, services offered, or jobs wanted.
• Avoid posting unrelated or new questions in an existing thread, even one you previously created. Please start a new thread for each new question.
• Avoid typing in ALL CAPS, as this is often perceived as "shouting," and can appear rude.
• Avoid words/phrases like: "Please Help," "Urgent," or "I have a problem." Everyone posting a new question is seeking some form of assistance. Instead, focus on the content of your post.
• Do not post your email address or ask others to post their email in the forums.
• Do not engage users who are trolling or abusive. Instead report it to the Community Team.