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Customer journey - Send mail to marketing

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Posted on by Community member

Hi,

I have created a customer journey, where people how submit a form will trigger an email send to marketing.

I got one problem if the same people submit multiple forms - Dynamics blocks the email because of 'duplicate email'.

Example:

'Peter' submit form 1: Dynamics send the email to marketing

'Peter' submit form 2: Dynamics block the email to marketing, because of duplicate content

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Dengliang Li Microsoft Employee on at

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Customer journey - Send mail to marketing

Hi,

I submitted two identical contacts in a row, but due to the form's duplicate match strategy, only one contact was created.
Two emails were successfully sent to this contact in the journey.

Best Regards,
Dengliang Li

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